FAQ

1. How do I purchase a custom painting?

Email me

or use the link below if it is active

REQUESTS/CUSTOMS/COMMISSION - click link for details

2. How long does it take for prints to ship?

After your order is placed, depending on whether you purchased with your credit/debit card or Paypal plays a role in shipping time. If you pay via Paypal, your print order is placed with my print company immediately and is usually shipped 1-3 days later. Shipping then takes 3-5days to get to you. If you pay with your credit/debit card, the money has to complete processing then your order is placed with my print company and shipped 1-3 days later.  You will always be provided with tracking via email.

3. I ordered a custom painting and still haven't received anything, should I be worried?

When you place custom orders, these usually take a while. You are put on a list with other people who have commissioned art as well. I don't like to rush my art so I take my time with ALL customs to insure the best results. Unless you give me a specific date/deadline for when you need your painting done, then customs can take anywhere from 2-4 weeks to get done. You will always receive updates via email so check those. After the painting is complete, I ship them immediately and it will arrive in 3-5 days. I respect all deadlines, if you need your painting done by a certain date please let me know.

4. I purchased a custom digital illustration, how long before it will be done?

Anytime you place a custom order, you are put on a list with other people who have purchased a custom. Digital illustrations usually take less than a week to complete. You will be updated via email.

5. How do I purchase a custom digital drawing?

Email me

or use the link below if it is active

Click Here

6. I purchased a print during a Buy one, get one FREE sale, how long before it will arrive?

See Question 2.

7. I purchased a print during a buy one, get one FREE sale, will the free print be the same size as the print I purchased?

Yes. 

8. How do I get a free print with the print I purchased during BOGO sales?

Add both prints to your cart then enter the PROMO code

9. I was provided with tracking and my order still hasn't arrived?

After I ship out orders, your product is fully in the hands of USPS, my part of the job is done. Visit their website for any complaints or questions about your order.

USPS Website